Royal Teak Collection

Royal Teak Collection warrants the original consumer purchaser that its products shall be

free from defects in material and workmanship for a period of (3) year from date of

original consumer customer purchase, on all orders used for normal use. (not including

Contract/ Commercial use, please inquire)

  • The warranty is expressly limited to the replacement of furniture and/or furniture

components, on the furniture that is defective. Royal Teak will either provide

replacement furniture/parts or otherwise repair the furniture at no cost to the customer. In

the event of product piece replacement, no assembly labor is included. Should an item not be

repaired to the customer’s satisfaction, a replacement part or piece will be furnished at

Royal Teaks Collection’s expense. In the event that a customer alleges a defect, Royal

Teak Collection requires a photo of the defect be sent to determine the nature and extent

of the defect. All photos shall be sent at the customer’s expense.

  • The limited warranty, as set forth above constitutes the sole and exclusive remedy of the

original consumer purchaser with respect to any defective Royal Teak product and is in

lieu of all other obligations and liabilities of Royal Teak Collection. In no event shall

Royal Teak Collection be responsible for any cost of procurement of substitute goods,

lost profits, or any incidental, consequential, and/or special damages of any kin resulting

from breach of any applicable express of implied warranty, breach of obligation arising

from a breach of warranty, or otherwise with respect to the manufacture and sale of any

Royal Teak Collection, whether or not Royal Teak Collection has been advised of the

possibility of such loss or damage.

  • This warranty applies under the conditions of normal use, but does not apply to defects

that result from intentional damage, negligent, misuse, abuse, acts of nature, including

but not limited to, wind damage, hurricanes, tornadoes, floods, fire, monsoons, typhoons,

cyclones, or any other event that is based on natural causes, service or modification, or by

any other cause unrelated to defective material or workmanship, or other conditions

beyond Royal Teak Collections’ control.


Polywood Outdoor

20-YEAR LIMITED WARRANTY

Poly-Wood, LLC, (hereinafter "Poly-Wood"), warranties to the original purchaser ("Purchaser") that, for a period of twenty (20) years for residential use and three (3) years for commercial use (except as specified below) from the date of original invoice, under normal use and service conditions, POLYWOOD® brand high-density polyethylene (HDPE) products shall be free from material defects, and shall not splinter, crack, chip, peel, rot, or suffer structural damage from insect infestation. Further, Poly-Wood warranties that for a period of 30-days from date of purchase all POLYWOOD products shall be free from defects related to workmanship

ALUMINUM FRAMES:

  • Welds and Joints are warranted to not break or crack for 5 years of residential use, 3 years of commercial use

  • Powder coat finish is warranted to not peel for 5 years of residential use, 2 years of commercial use

HARDWARE:

  • Hardware used in production or assembly of POLYWOOD products is warranted to not break for 5 years of residential use, 1 year of commercial use

WOVEN INSERTS:

  • Woven inserts are warranted to not crack or rot for 5 years of residential use, 2 years of commercial use

SLING FABRIC:

  • Sling fabric is warranted from becoming non-functional because of loss of dimensional stability from exposure conditions including sunlight, mildew, rot and abnormal atmospheric conditions for 3 years of residential use, 6 months of commercial use. Abnormal or excessive discoloration and fading is covered. It does not cover discoloration from atmospheric pollution or other debris.

CUSHIONS:

  • Cushions are warranted to be free from workmanship or material defects for 30 days from purchase. This warranty does not apply to normal wear and tear effects on the cushions, which are received by regular use of the cushions. Neither does it cover damage due to unauthorized repairs or alterations, negligence, misuse or abuse, improper assembly and acts of God.

UMBRELLAS:

  • Umbrella canopies are warranted to be free from workmanship or material defects for 30-days from purchase. This warranty does not apply to normal wear and tear effects on the canopy, which are received by regular use of the canopy. Neither does it cover damage due to unauthorized repairs or alterations, negligence, misuse or abuse, improper assembly and acts of God.

  • The umbrella frame and base are not covered under the POLYWOOD warranty.

LOCKING DOWN FURNITURE:

  • Warranty will remain valid if a bench has been anchored to the ground, which is ideal for commercial properties, creating holes in the side of bench legs. Suggested anchor materials include stainless steel hardware with a stainless or aluminum bracket, painted or unpainted material. It's best to utilize the appropriate pilot hole when screwing into the POLYWOOD material. (Click to view example)

The following items are specifically excluded from the POLYWOOD limited warranty. Poly-Wood shall not be liable for any failure, defect or damage resulting from or connected with the following:

  • Fading, color change or color match – POLYWOOD HDPE products are made with UV-stabilizers to minimize fading; however, upon exposure to the sun all colors will fade to some degree. To minimize possible fading: keep product covered, utilize cushions where applicable, minimize direct sunlight by storing product when not in use or use a UV-protectant

  • Rust or corrosion of stainless steel or zinc coated steel hardware (please see Cleaning/Maintenance information for details on how to maintain your hardware)

  • Rust or corrosion of steel frames

  • Assembly or handling of products after they leave our factory, including any lack of performance or improper performance in any way by the dealer or assembler

  • Abnormal use of the products

  • The application of paint, varnish or other coating or chemical not approved by Poly-Wood or the application of heat or radiation from an external source, such as a barbecue grill, another appliance, fire or reflection from windows or doors



Kingsley Bate

Thank you for choosing Kingsley Bate fine outdoor furniture. With proper use and care, we are confident that our products will provide you with years of trouble-free enjoyment. Your furniture comes with a limited warranty against manufacturer’s defects. Standard warranty periods for each category of furniture are provided below. For complete details on our warranty or to inquire about service, please call our Customer Service department at (703) 361-7000 or email teak@kingsleybate.com.
 
TEAK FURNITURE (GRADE A WOOD)
• 5 year warranty against structural failure of frame for residential applications
• 3 year warranty against structural failure of frame for commercial applications
 
TEAK FURNITURE (RUSTIC WOOD)
• 5 year warranty against structural failure of frame for residential applications
• 3 year warranty against structural failure of frame for commercial applications
• 1 year warranty against peeling, cracking, or blistering of finish on galvanized steel table tops
 
STAINLESS STEEL FURNITURE
• 3 year warranty against structural failure of frame for residential or commercial applications  
 
WOVEN FURNITURE
• 3 year warranty against structural failure of frame for residential or commercial applications
• 1 year warranty for glass table tops
 
ALUMINUM FURNITURE
• 5 year warranty against structural failure of frame for residential or commercial applications
• 3 year warranty against cracking, peeling or blistering of finish
 
UMBRELLAS/BASES
• 1 year umbrella warranty against structural failure of frame for residential or commercial applications (wind damage not covered)
• 1 year umbrella base warranty for residential or commercial applications (corrosion not covered)
 
CUSHIONS, SLINGS, PILLOWS, FURNITURE COVERS
• 1 year warranty against defects in material (except C.O.M) or workmanship for residential or commercial applications (teak oil stains not covered)


WHAT IS NOT COVERED

This warranty does not cover and is void if damage is a result of freight/shipping, a failure caused by unreasonable or abusive use, acts of God, improper care, freeze damage, mildew, normal wear, fading and stretching of fabrics, glass breakage, glides, repairs or modifications to the product after purchase, or if the customer fails to provide reasonable and necessary care and maintenance as outlined in our instructions at Kingsleybate.com. 
 
Teak wood is a natural material. As such, you may notice checking (small cracks), teak oil secretions, and a lifting of the grain as the wood weathers outdoors. These are normal occurrences and are not covered by warranty.
 
Rustic teak furniture is prized for its unique character. Nicks, splits, cracks, knots, and other imperfections in the wood are an inherent part of the furniture design. Finishes are hand applied and some slight color variation is normal. By its nature, rustic teak wood planks may be somewhat uneven and may cup or bow over time due to changes in temperature or humidity. We believe this only enriches the furniture’s rustic appeal and is not covered by warranty.

Sunset West USA


Sunset West products have been designed to provide aesthetically pleasing looks, comfort and durability.   Only the highest quality materials are used in Sunset West products.  If a product is received or becomes defective, a Return Authorization form needs to be completed.  An RA form is available upon request from Sunset West.  Products that are defective will be repaired or replaced at our discretion during the warranty period at no charge. This is a limited warranty.

This Warranty does not cover abusive or unreasonable, nor is normal wear and tear including fading and discoloration caused by chemical contact. Sunset West does not warranty any of our products against acts of God, including, but not limited to fire, ice, wind damage and earthquakes. Also, living near the ocean can cause premature weathering of the aluminum finish and is not warranted.

For optimal performance while living in the salt air, we suggest that the frames are covered while not in use and rinsed off monthly with fresh water. Non-proprietary items such as glass or other table top surfaces are also not covered.


With the previous exceptions,

All frames are warrantied for a period of 10 years.

Powder Coated finishes are warrantied for a period of 3 years.

Resin Wicker is warrantied for a period of 3 years against noticeable fading and cracking.