Royal Teak Collection Limited Warranty
- Royal Teak Collection warrants the original consumer purchaser that its products shall be free from defects in material and workmanship for a period of (3) year from date of original consumer customer purchase, on all orders used for normal use. (not including Contract/ Commercial use, please inquire)
- The warranty is expressly limited to the replacement of furniture and/or furniture components, on the furniture that is defective. Royal Teak will either provide replacement furniture/parts or otherwise repair the furniture at no cost to the customer. In the event of piece replacement, no assembly labor is included. Should an item not be repaired to the customer’s satisfaction, a replacement part or piece will be furnished at Royal Teaks Collection’s expense. In the event that a customer alleges a defect, Royal Teak Collection requires a photo of the defect be sent to determine the nature and extent of the defect. All photos shall be sent at the customer’s expense.
- The limited warranty, as set forth above constitutes the sole and exclusive remedy of the original consumer purchaser with respect to any defective Royal Teak product and is in lieu of all other obligations and liabilities of Royal Teak Collection. In no event shall Royal Teak Collection be responsible for any cost of procurement of substitute goods, lost profits, or any incidental, consequential, and/or special damages of any kin resulting from breach of any applicable express of implied warranty, breach of obligation arising from a breach of warranty, or otherwise with respect to the manufacture and sale of any Royal Teak Collection, whether or not Royal Teak Collection has been advised of the possibility of such loss or damage.
- This warranty applies under the conditions of normal use, but does not apply to defects that result from intentional damage, negligent, misuse, abuse, acts of nature, including but not limited to, wind damage, hurricanes, tornadoes, floods, fire, monsoons, typhoons, cyclones, or any other event that is based on natural causes, service or modification, or by any other cause unrelated to defective material or workmanship, or other conditions beyond Royal Teak Collections’ control.
The following warranty information is for the product branded Sunset West only.
Sunset West products have been designed to provide aesthetically pleasing looks, comfort and durability. Only the highest quality materials are used in Sunset West products. If a product is received or becomes defective, a Return Authorization form needs to be completed. An RA form is available upon request from Sunset West. Products that are defective will be repaired or replaced at our discretion during the warranty period at no charge. This is a limited warranty.
This Warranty does not cover abusive or unreasonable, nor is normal wear and tear including fading and discoloration caused by chemical contact. Sunset West does not warranty any of our products against acts of God, including, but not limited to fire, ice, wind damage and earthquakes. Also, living near the ocean can cause premature weathering of the aluminum finish and is not warranted.
For optimal performance while living in the salt air, we suggest that the frames are covered while not in use and rinsed off monthly with fresh water. Non-proprietary items such as glass or other table top surfaces are also not covered.
With the previous exceptions,
All frames are warrantied for a period of 10 years.
Powder Coated finishes are warrantied for a period of 3 years.
Resin Wicker is warrantied for a period of 3 years against noticeable fading and cracking.